Terms and Conditions

These Terms and Conditions govern your use of LyncDesk, including the sales agent, social messaging inbox, inventory, public shop, and related tools. By creating an account or using the service, you agree to these terms.

1. The Service

LyncDesk lets a business connect Facebook Messenger, Instagram Direct, WhatsApp Business, and TikTok, reply from one inbox, automate routine messages, and run a sales agent that can answer product questions, recommend in-stock items, cross-sell, follow up, and place orders from that business’s catalog. You may also publish a public shop from the same inventory.

2. Accounts

You must provide accurate account and business details and keep your login credentials secure. You are responsible for activity that occurs under your account. We may suspend or close an account that is used in a way that violates these terms or applicable law.

3. Connected Channels

When you connect a social account, you authorize LyncDesk to send and receive messages on your behalf through Meta and TikTok. You must have the right to connect those accounts and you remain responsible for complying with each platform’s policies. Disconnecting a channel stops new message sync for that channel.

4. Sales Agent

You choose which jobs the agent may do and which channels it may reply on. The agent uses the products and settings you provide. You are responsible for keeping inventory, prices, and stock accurate. Agent replies may use credits. You can cap credits per customer and hand threads back to a person on topics you choose.

5. Orders and Shop

Orders placed in WhatsApp or on your public shop are recorded in your account and may reduce stock. You are responsible for fulfilling orders, handling payments you collect outside the service, and resolving disputes with your customers.

6. Acceptable Use

You may not use the service to:

Send spam, unlawful, or deceptive messages.
Infringe another person’s rights or impersonate a business you do not represent.
Attempt to disrupt the service or access another account without permission.

7. Availability

We aim to keep the service available, but we do not guarantee uninterrupted access. Channel delivery depends on Facebook, Instagram, WhatsApp, and TikTok. Features may change as the product develops.

8. Changes to These Terms

We may update these Terms and Conditions from time to time. When we make changes, we will update the "Effective Date" at the top of this page. Continued use of the service after an update means you accept the revised terms.

9. Contact Us

LyncDesk is a product of Kian & Kyra Solutions. If you have questions about these terms, contact us at info@lyncdesk.com.