Frequently asked questions

LyncDesk gives you your own online shop, with your orders, payments, stock, and customers in one place. It also comes with an assistant that replies to customers on WhatsApp, Instagram, Messenger, and TikTok, answers questions about your products, and takes their orders.

Yes. Every plan includes an online shop made from the products you add, with categories, a sale page, a cart, and checkout with pickup or delivery. Publish it in one tap, share the link anywhere, and use your own domain if you have one. When it is published, the assistant can send customers a link to a product or to finish their order there.

Yes. Pick a theme, then change the colours, fonts, corners, and wording, add an announcement bar, hide sections, and use your own hero photo. Every plan includes hundreds of themes, and you can buy a premium theme once and keep it.

No. It is your own shop, on your own link or domain. Customers buy from you, and online payments go to your own payment account. LyncDesk does not bring shoppers to you, so share your link wherever your customers already are.

Once the customer confirms the order in the chat or on your online shop, they can pay online by card, bank, or mobile money through the provider you connect (Paystack, Hubtel, or Interswitch), or by transfer to your account. When they tell the assistant they paid by transfer, it saves their reference so you can check it and confirm.

Connect your Shopify or WooCommerce store, or add your products in LyncDesk from a spreadsheet or one at a time. It only talks about your products, so it will not offer something you do not sell or have run out of.

Yes. When a customer sends a picture or a short video of something they want, or replies to your WhatsApp Status, LyncDesk compares it with your product photos and tells them which item it is, its price, and whether it is in stock. If nothing matches, it asks for the product name instead of guessing.

It tells the customer, then suggests similar products you do have in stock, so the sale is not lost.

When a question needs you, such as a refund, it tells the customer someone will follow up, pauses, and sends an alert to your phone. You reply from LyncDesk or straight from the WhatsApp, Instagram, or Business Suite app.

Yes. You stay in control. You can read any conversation and step in yourself at any time.

No. You connect your accounts with a few taps. Add products one by one, upload a spreadsheet, or connect the online store you already have. Your online shop is ready without a website builder.